Title here
Summary here
Customer Receipts
Concepts
Customer Receipts records payments received from customers on the sales side of Invoicing. The Invoicing route opens the shared customer receipt transaction screen, so the same receipt record can also support CRM and finance-side follow-up where those modules expose the shared transaction.
A receipt identifies the customer, the profile company receiving the money, the value date, amount, currency, payment channel, and transaction reference. Receipts can carry bank charges, gateway details, supporting documents, notes, and workflow status.
The list view is also a workflow workbench. Users can search receipts by date range, assignment, and closure status, then open a receipt, create a customer case, add notes, approve or reject, open or close, run actions, export, or invalidate records where their role permits it.
Operationally, a receipt is evidence that the customer payment has been captured in the ERP. The receipt may still need approval, matching, finance posting, settlement confirmation, or reconciliation before it should be treated as fully cleared cash. Browser callbacks, gateway references, and manual narrations are useful evidence, but they do not replace the ERP workflow and reconciliation controls.
Fields
| Field | Meaning |
|---|---|
| Voucher No | System-generated receipt reference. Open this link to view the receipt. |
| Customer | Customer number and label attached to the receipt. |
| Initiate Date | Date the receipt transaction was initiated. |
| Value Date | Effective date for the receipt. |
| Profile Company | Company profile receiving the customer payment. |
| Channel | Payment or transaction channel used for the receipt. |
| Is Fin Entry | Indicates whether the receipt has been treated as a finance entry. |
| Currency / Currency Rate | Receipt currency and exchange rate used for reporting or posting. |
| Amount | Receipt amount before any relevant charge handling. |
| Description | Business note or narration for the receipt. |
| Transaction Method | Payment method captured on the bank and charges tab. |
| Transaction Reference | External payment, bank, or gateway reference. |
| Contra Company / Contra Account | Receiving company and account used for the receipt entry. |
| Bank Charges / Handling Charge | Charges associated with processing the receipt. |
| Net Off Charges / Bear Charges | Controls how receipt charges are absorbed or netted. |
| Workflow Status / Assignee / Closure Type | Current workflow state, assigned user, and open or closed status. |
What To Watch
Use stable internal references when following up on a receipt. External payment references can differ between banks, gateways, callbacks, settlement reports, and statement narrations, so the ERP voucher and customer record should remain the anchor. Before closing or approving a receipt, confirm that the customer, company, amount, currency, value date, and charge handling are correct.
How To
- Open Invoicing -> Sales -> Customer Receipts.
- Use the date range, assignment, status filters, or search box to find an existing receipt.
- Click the Voucher No to open the receipt detail page.
- Review the customer, company, value date, channel, amount, description, bank and charge details, receipt gateway details, documents, and workflow tabs.
- Click New to create a receipt when the customer payment has not yet been captured.
- Select the customer and profile company, enter the value date, channel, currency, amount, and description.
- Complete bank, charge, gateway, and document details where applicable, then save.
- Use the workflow actions to add notes, approve, reject, open, close, or invalidate the receipt according to the required business process.
Screenshot: Customer Receipts list with voucher, customer, amount, workflow status, and filters
Screenshot: Customer Receipt detail page showing bank and charges, gateway details, documents, and workflow tabs
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