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Customer Questions
Customer Questions is the route name used by the portal question list. In the VRM context, it represents questions submitted through the vendor portal.
Concepts
| Field | Meaning |
|---|---|
| Submitted By | The portal user or vendor contact who submitted the question. |
| Question | The question or request text. |
| Submitted Date | When the question was submitted. |
| Status | The current response or review state. |
How To Review Portal Questions
- Open VRM -> Portal -> Customer Questions.
- Search or filter by status.
- Open a submitted question.
- Route the question to the right team or record the response.
Screenshot: Vendor Portal Questions list view
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