Title here
Summary here
Case Callover
Case Callover provides a review list for vendor cases that need follow-up, approval, closure, or escalation.
Concepts
| Field | Meaning |
|---|---|
| Case No | The vendor case identifier. |
| Vendor | The vendor linked to the case. |
| Subject | A short description of the case. |
| Status | The current workflow state. |
| Owner | The staff member or team responsible for action. |
How To Review Case Callover
- Open VRM -> Vendor Admin -> Case Callover.
- Filter by status, owner, or date.
- Open cases that require action.
- Record the required decision, follow-up, or closure.
Screenshot: Vendor Case Callover list view
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Cases